Thank you for choosing eleglobal.net! We understand that online shopping may not always be as expected, so we have developed the following refund and return policy to ensure that your shopping experience is as pleasant and hassle-free as possible.
Refund Eligibility
Application Time:
You must submit a refund request via email or customer service hotline within 30 days of the item being delivered.
Item Condition:
The returned item must be unused and in its original packaging and tags. The item must not be worn, damaged, or modified in any way.
Packaging and Accessories:
All returned items must include all accessories, instructions, and other accompanying documents in the original packaging.
Situations where a refund will not be given
Out of Return Window:
Items returned after the 30-day return period will not be refunded.
Damaged or Used Items:
No refund will be given if the item is found to have been used or damaged. This does not apply to damage caused by shipping.
Sale or Discount Items:
All sale of sale or discount items are final and non-refundable, unless there is a quality problem when the item is received.
Return Instructions:
Our customer service will instruct you on how to return the item and provide a return address.
Inspection and Processing:
After we receive the returned goods, we will inspect them within 5 business days. After the inspection is qualified, we will process the refund within 7 business days and refund it to your account through the original payment method.
Return Shipping Cost
The customer is responsible for the return shipping cost. The only exception is if the product has quality problems when it is first received, in which case we will be responsible for the return shipping cost.
Contact Us
If you have any questions or need help, please contact us via email
Email: zayne12ehlers@gmail.com
We are committed to providing excellent customer service and strive to ensure that every purchase you make on our website is a pleasant experience. Thank you for your support and understanding!
